Welcome to our Frequently Asked Questions page.
Please see below and feel free to contact us if you do not see the answer to one of your questions.
What is a "Personal Technology Advisor?"
Where do you go when you need to navigate the complex technological landscape? You probably turn to an Attorney or Accountant when it comes to your legal or financial matters. Like with those areas, you should consult a Personal Technology Advisor when you have questions about your computer, tablet, phone, or other device. As a Personal Technology Advisor, we can help you determine the technology that best suits your needs.
What if you can't resolve an issue?
We will do our best to resolve all issues. Since not all issues can be resolved, if we encounter one on your project, we will help find the next best solution.
Do you do everything?
There are a lot of issues that we can help resolve. We've seen most of them! We are happy to troubleshoot all issues as well and we will do our best to keep all projects to a reasonable number of hours. If there is something that we feel is out of our field of expertise, we are happy to provide a reference for you.
What Operating Systems do you work with?
We normally work on the following systems: Windows (Windows XP, Vista, 7, and 8); Mac (Mac OS X Mountain Lion (10.8.x), Lion (10.7.x), Snow Leopard (10.6.x), Leopard (10.5.x), Tiger (10.4.x), Panther (10.3.x), Jaguar (10.2.x)); Android (Jelly Bean (4.1.x and 4.2.x), Ice Cream Sandwich (4.0.x), Honeycomb (3.1 and 3.2), Gingerbread (2.3 - 2.3.2 and 2.3.3 - 2.3.7), Froyo (2.2), and Éclair (2.0 and 2.1); BlackBerry (versions 4.5, 4.6, 5.0, 6.0, 7.0, 7.1, and 10); and Linux (Ubuntu and Mint). We have also purchased and set-up servers for the home and small business. We are happy to troubleshoot systems not listed here as well.
How do you determine your rate?
We charge hourly. We have a normal hourly rate that we can discuss when you inquire. There is a minimum one hour charge for all visits.
Do you normally work with individuals or businesses?
We work primarily with individuals, entrepreneurs, and small businesses. We are happy to discuss all projects or arrangements.